bt移动官员的移动投诉联盟第三季度

2025-05-10 19:32来源:本站

  据Ofcom称,BT Mobile是4月至6月之间最受抱怨的移动运营商。

  客户主要抱怨如何处理投诉以及与不断变化的提供商有关的问题。

  Sky Mobile,EE和Tesco Mobile是移动提供商,他们收到了最少的投诉。

  来源:Ofcom

  根据OFCOM的规定,沃达丰是4月至6月之间最受抱怨的宽带提供商,主要是由客户经历过失,服务和连接服务的经验所驱动的。

  Ofcom说:“我们已经与沃达丰(Vodafone)有关他们在最新一轮投诉数据中的表现进行订婚。他们一直在采取措施识别和解决这些投诉的原因,我们希望在未来几个月内看到结果。”

  TalkTalk,Shell Energy和Virgin Media是最受抱怨的座机提供商。TalkTalk的减少很小,壳能量仍然是静止的,而Virgin Media自上一季度以来的投诉增加了很小的增加。

  来源:Ofcom

  壳牌能源的投诉主要是由于客户在缺点,服务和获得服务的经验所推动的,而TalkTalk和Virgin的投诉主要与他们处理客户的投诉方式有关。

  Sky在宽带和座机中产生了最少的抱怨。

  费加尔·法拉格(Fegal Farragher):“与上一季度相比,总体投诉量保持一致”

  Ofcom’s Consumer Protection Director, Fergal Farragher, said: “It is positive to see that overall complaint volumes have remained consistent compared to the previous quarter. However, complaints are still slightly higher than they were in 2022, and this shows that providers still have work to do in improving customers’ experiences. We work alongside providers to help make sure they improve their performance and acknowledge that Vodafone is taking steps to identify and address the increased volume of complaints during this period.

左文资讯声明:未经许可,不得转载。